Modern retailing increasingly includes elements of catering. The two areas often combine an all-encompassing brand experience. As part of our services, The Retailer provides practical operational advice and assistance to the hotel, catering and restaurant market also specialising in visitor attractions. As in retail projects, our aim is an enhancement of product and service delivery to improve business performance.

Some of our key services are:

• General Business Advice (Coaching)
• Business Planning & Development (e.g. new projects)
• Customer Journey (Mystery Guest Shopping)
• Setting Operational Standards (e.g. Food & Beverage)
• Quality Performance Management (Balanced Score Cards)
• Marketing Management (e.g. branding, business promotion)
• Human Resources Management (e.g. recruitment assistance)
• Environmental friendly energy systems and construction
• Health & Safety Management (Systems & Procedures)